How can I place an order on Topstone?
To place an order, visit our website. Browse through our collection, select the items you wish to purchase, and add them to your cart. Proceed to checkout, fill in your shipping details, choose your payment method, and finalize your order by confirming the payment.
What payment methods are accepted on Topstone's Shopify site?
We accept a range of payment methods including credit/debit cards, bank transfers, and for customers in certain areas, Cash on Delivery (COD) may also be available. Check our payment options section for more details.
How can I track my order from Topstone?
Once your order is dispatched, you'll receive a tracking number via email. Use this number on our website to track your order's status and estimated delivery time.
What are the delivery options and shipping charges?
We offer shipping for local & UAE orders only. The delivery time is mentioned in the product's desctription of each product. The shipping charges are based on weight and are calculated on checkout.
What is Topstone's return and exchange policy?
We do not entertain returns or exchange request at this moment. Please refer to our Returns and Exchanges policy for detailed criteria.
Do you offer international shipping?
We offer shipping to UAE at the moment. The details and shipping charges are mentioned at the time of checkout. Topstone only ships to only UAE & Pakistan.
Can I cancel my Topstone order?
Orders can be canceled before they are processed. Contact our customer service immediately with your order details to request a cancellation.
How do I get in touch with customer support?
For any inquiries or support, reach out to us via email or the contact form available on our Contact Us page. Our customer service team is dedicated to assisting you with any questions or concerns.
What is Topstone?
Topstone is a brand dedicated to the revival and innovation of traditional inlay crafts, including the art of 'Sedefkari' (mother of pearl inlay), stone inlay, and marquetry. We focus on connecting cultures and celebrating craftsmanship through sustainable practices.
How did Topstone start?
Topstone was founded in November 2017 by Samia Rajar, following her research and deep appreciation for the craft of inlay and its potential for innovation. The brand was born out of a passion for preserving traditional crafts and making them relevant in a contemporary context.
What makes Topstone unique?
Our commitment to sustainability, support for local artisans, and dedication to preserving traditional crafts while applying them in contemporary designs make us unique. We source materials locally and emphasize the social responsibility of our practice.
How can I support Topstone?
Supporting Topstone can be as simple as purchasing our products, sharing our story, or engaging with our content on social media. We appreciate all forms of support that help us spread the word about our mission and crafts.
Where does Topstone source its materials?
Our materials are locally sourced as part of our effort to support local industries and reduce our environmental footprint. We believe in the importance of sustainable practices and supporting our community of artisans.
How does Topstone contribute to the community?
Topstone contributes to the community by reviving lost crafts, supporting local artisans, and promoting sustainable practices. Our aim is not just to preserve traditional techniques but also to ensure they continue to thrive and evolve.
Can I collaborate with Topstone?
We are always open to collaborations that align with our mission and values. If you're interested in collaborating, please contact us with your proposal and how you envision working together.
How often does Topstone release new products?
Our product releases depend on the creative process and craftsmanship involved. We focus on quality and sustainability over quantity. Follow us on our social media channels for updates on new releases and collections.